Georgina Carson, Carson Lein LLP
Kent Thomson, Davies Ward Phillips & Vineberg LLP
Your client will not return your calls or emails. Your client keeps critical information to themselves. Your client refuses to take your advice. Difficult clients are a reality of practice and these challenges have only grown in number and complexity since our practices have moved online.
In the second installment of the Dealing with Difficult People Series, you will learn practical strategies for dealing with difficult clients. Learn the techniques used by leading litigators to handle tough conversations with skill, confidence and professionalism. Discover the warning signs on when you ought to pull the plug on the relationship. You will receive specific strategies for adjusting your own communication style to get increased commitment and cooperation from your clients. Walk away with tips to keep your client happy, meet your ethical obligations and reduce your stress levels.
To learn more about the Dealing with Difficult People series, click here.
Registration includes electronic materials, which will be provided prior to the program. Registration also includes access to the live webcast recording for 30 days from the date the link is sent to you.
*Due to current concerns with COVID-19, we will be offering this program fully remotely via webcast only.
Please review the system requirements to view a Zoom event here.